Hiver
Automation
Success Score
1
Growth Score
1
Created
2024-08-21
Updated
2024-12-06
Hiver helps us deliver fast and consistent support to our customers while we collaborate and track team performance directly from our inbox.
Basic Information
Features
pricing tiers
Free Trial
No credit card required
key features
- Assign, track, & collaborate on emails across teams
- Run a multi-channel help desk within your inbox
- Track support analytics and build custom reports
- Automate repetitive tasks with AI
- Internal discussions on queries without cluttering inboxes
target audience
Teams looking to manage customer support without a conventional help desk
integrations
- Slack
- Aircall
- Asana
- Salesforce
use cases
- Customer support management
- Team collaboration on support queries
- Performance tracking and reporting
Traffic Data
Traffic
Monthly Visits
Traffic Rank
| Metric | Value | Fetched At |
|---|---|---|
| Visits | 394 | 2024-10-18 |
Linkedin Data
Employees
Followers
| Metric | Value | Fetched At |
|---|---|---|
| Companysize | Company size 51-200 employees | 2024-11-29 |
| Description | Hiver uncomplicates email management and support by natively integrating within users' inboxes, upgrading it into a multi-channel helpdesk that streamlines business communication and collaboration. It is trusted by over 10,000 teams globally, including businesses like Flexport, Harvard University, Epic Games, WS Display, and Mortgage Choice. This integration enhances team workload visibility and facilitates real-time collaboration across various communication channels, such as Email, Chat, WhatsApp, Voice, and Knowledge Base. With a total funding of $46.2 million, San Jose based Hiver reached a significant milestone with a $22 million Series B round led by K1 Capital in 2021. This investment supports Hiver's commitment to simplifying inbox management through advanced analytics, AI, and automation. These innovations make workflows more efficient across customer service, finance, operations, HR, and IT departments. Hiver's intuitive approach eliminates any learning curve, empowering teams to instantly elevate productivity and deliver superior support directly from their inbox. | 2024-11-29 |
| Employees | 244 | 2024-11-29 |
| Followers | 42984 | 2024-11-29 |
| Founded | 2011 | 2024-11-29 |
| Headquarters | San Jose, California, US | 2024-11-29 |
| Industry | Industry Software Development | 2024-11-29 |
| Name | Hiver | 2024-11-29 |
| Website Url | https://hiverhq.com/ | 2024-11-29 |
Website Data
Website
| Metric | Value | Fetched At |
|---|---|---|
| Contact Email | [email protected] | 2024-11-29 |
| Description | Unify all your communication channels into one powerful inbox. Setup live chat, collaborate with your team, automate conversations and deliver amazing customer experiences. | 2024-11-29 |
| hiverhq | 2024-11-29 | |
| hiverhq | 2024-11-29 | |
| hiverhq | 2024-11-29 | |
| Title | Hiver: AI powered Customer Service Platform | 2024-11-29 |
| hiverhq | 2024-11-29 |
Website Metadata
| Metric | Value | Fetched At |
|---|---|---|
| Description | Hiver helps us deliver fast and consistent support to our customers while we collaborate and track team performance directly from our inbox. | 2024-11-08 |
| Title | Try Hiver | 2024-11-08 |
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